RootToWin.com DELIVERY POLICY

  1. All services purchased on the web site will be delivered immediately upon authorization of a customer credit card. The purchaser will be automatically linked to a page containing the selections (hereinafter "PICKS PAGE").
  2. In the event selections for the day are not yet posted, the purchaser, utilizing the login and password provided to them upon enrollment, will be allowed access to the Picks Page within the day, up until midnight, of the day that the purchase was made to view the selections.
  3. All services purchased by telephone will be provided over the telephone immediately upon authorization the customer's credit card. In the event an authorization cannot be immediately received, a customer will be advised to call back with sufficient time to allow for credit card authorization and will then be provided with services at the time of the call back (assuming the credit card charge has been approved by the customers bank).
  4. For mail orders, services will be provided by telephone immediately upon receipt of certified check or money order payment.
    a. Personal checks will be held for a period not to exceed 14 business days to allow for checks to clear before services are provided.
  5. Products or Merchandise purchased on the web site will be shipped within 5 business days from receipt of order and authorization of credit card. In most instances, books, manuals and newsletters will be shipped via first class mail or for heavier publications, shipped via Priority Mail from the US Postal Service. Parcels in excess of 2.5lbs and more than 3/4" in thickness will be shipped via Media Mail from the US Postal Service.
  6. Products or Merchandise purchased via direct mail will be shipped within 5 business days from receipt of order and authorization of credit card. In most instances, books, manuals and newsletters will be shipped via first class mail or for heavier publications, shipped via Priority Mail from the US Postal Service. Parcels in excess of 2.5lbs and more than 3/4" in thickness will be shipped via Media Mail from the US Postal Service.
    a. Personal checks will be held for a period not to exceed 14 business days to allow for checks to clear after which time merchandise will be immediately shipped.
  7. It is the goal of RootToWin.com to provide delivery of all products and services in as short a timeframe as possible. Whenever possible, services will be provided immediately upon receipt of payment and products will ship as quickly as possible after receipt of order and confirmation of payment. Shipping schedules indicate the maximum time to ship or to provide service but we always endeavor to ship sooner if at all possible.
  8. In the unlikely event a product or other merchandise is out of stock or on back order, the customer will be advised prior to the time of their purchase either online or by telephone and should the customer still choose to purchase they will be kept appraised of tentative shipping dates and advised when their product or merchandise actually ships.